customer experience management marketing
PR Newswire
Published on : Dec 16, 2025
AI claims, external validation still matters. In 2025, Akeneo collected a notable set of analyst awards, customer-review wins, and industry recognition that together point to a larger story: product information management (PIM) is becoming a growth lever, not just back-office plumbing.
The Product Experience (PX) company announced a sweep of recognitions across analyst firms, peer-reviewed platforms, and industry awards—highlighting its momentum as brands look to turn structured product data into measurable revenue impact.
At a time when product teams are under pressure to support omnichannel commerce, AI-powered discovery, and faster launches, Akeneo’s results suggest that execution—not just innovation—is separating leaders from the pack.
PIM has quietly moved from a “nice-to-have” system to a foundational layer for commerce, marketplaces, and AI-driven shopping experiences. As retailers and manufacturers face fragmented channels, shrinking attention spans, and rising customer expectations, the quality and structure of product data increasingly determine conversion rates.
Akeneo’s 2025 recognition lands squarely in that context. The company isn’t being rewarded for vision alone—it’s being recognized by analysts and users for usability, governance, and real-world readiness at scale.
With more than 1,000 customers, including Jaguar Land Rover, Elemis, and Steelcase, Akeneo operates in environments where product complexity and brand consistency are non-negotiable.
One of Akeneo’s most visible wins came from the Product Marketing Alliance, which named the company’s Akeneo Data Architect Agent (DAA) as Product Launch of the Year.
The award recognizes not only innovation, but measurable impact and execution—criteria that matter as AI features flood the market. The Data Architect Agent is designed to help teams structure, enrich, and govern product data more intelligently, using AI to reduce manual effort while improving consistency.
The recognition also highlighted the leadership of Virginie Blot, Senior Product Marketing leader at Akeneo, for driving the launch across strategy, positioning, and execution. In a category often dominated by flashy features, the award suggests Akeneo struck a balance between AI ambition and practical value.
Perhaps more telling than industry awards is how customers rate the platform when surveyed independently.
In the 2025 Info-Tech SoftwareReviews Data Quadrant, Akeneo Product Cloud emerged as the top-ranked PIM solution, based on feedback from 446 verified end users across 13 vendors. The platform earned an overall score of 8.6 out of 10, the highest in the report.
Notably, Akeneo also recorded a Net Emotional Footprint score of +84, with 87% of users reporting positive sentiment—a signal that satisfaction extends beyond feature checklists into day-to-day usability.
Standout metrics included:
82% satisfaction with product features
81% satisfaction with vendor capabilities
91% likelihood to recommend
Info-Tech’s methodology emphasizes real-world usage, evaluating platforms across master data management, digital asset management, syndication, integrations, workflows, and customization. In other words, this isn’t aspirational scoring—it reflects how tools perform under operational pressure.
Info-Tech’s Head-to-Head comparison between Akeneo Product Cloud and Inriver PIM adds further context.
In the 2025 analysis, Akeneo outperformed Inriver across several critical dimensions:
Usability: 90% vs. 70%
User satisfaction with core features: 84% vs. 70%
Stronger support for cross-team collaboration
The report cited Akeneo’s advantages in intuitive workflows, governance and approval management, omnichannel delivery, and ease of integration—areas that directly affect how quickly teams can operationalize product data across marketing, commerce, and merchandising.
As PIM platforms increasingly serve multiple stakeholders beyond IT, these factors are becoming decisive in buying decisions.
Akeneo’s momentum also extended into peer-review platforms. In the G2 Winter 2026 Report, Akeneo Product Cloud earned the Leader (Enterprise) designation, reflecting strong performance across both customer satisfaction and market presence.
Additional G2 badges included:
Easiest Admin, highlighting operational simplicity
Users Love Us, awarded for sustained high ratings from verified users
While G2 badges are common across MarTech, the combination of enterprise leadership and ease-of-administration speaks to a platform that scales without adding operational drag—an ongoing concern for global brands managing thousands of SKUs.
Taken together, these recognitions point to a shift in how organizations evaluate PIM platforms.
It’s no longer enough to store product data. Platforms must enable:
Faster product launches
Consistent omnichannel experiences
AI-readiness for search, discovery, and recommendations
Collaboration across marketing, commerce, and operations
Akeneo’s positioning as a Product Experience platform—rather than a traditional PIM—aligns with this evolution. As AI-driven shopping assistants, marketplaces, and personalization engines depend on structured, trustworthy data, PIM is becoming strategic infrastructure.
“Our mission at Akeneo has always been to help brands turn product information into a strategic growth engine,” said Romain Fouache, CEO of Akeneo. “These wins confirm our ability to execute, with verified endorsements from our everyday customers.”
Awards alone don’t define market leadership—but consistency across analysts, customers, and peers often does.
Akeneo’s 2025 performance suggests it has moved beyond being a strong PIM option to becoming a benchmark for how product data supports modern commerce and marketing. As brands invest more heavily in AI-driven experiences, platforms that combine governance, usability, and scalability will likely define the next phase of MarTech infrastructure.
For Akeneo, the message from 2025 is clear: product information, when done right, is no longer just operational—it’s competitive.
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