Afiniti, Inc., a global leader in customer experience and artificial intelligence, has announced the appointment of Jerome Kapelus as Chief Executive Officer. Kapelus succeeds Hassan Afzal, who will transition into a strategic advisory role.

Who is Jerome Kapelus?

• A seasoned executive with over 25 years of experience in leading, scaling, and transforming technology companies.
• Formerly held leadership roles at:
  • PWCC Marketplace – Led business integration post-acquisition by Fanatics, Inc.
  • TCGplayer – Oversaw revenue growth and operational improvements before its acquisition by eBay.
  • Quartet Health – Played a key role in scaling operations.

Kapelus’ Vision for Afiniti

As CEO, Kapelus aims to build on Afiniti’s momentum by:
 Expanding market presence and driving sustainable growth.
 Investing in cutting-edge AI solutions to enhance customer experience.
 Strengthening Afiniti’s position in AI-powered CX optimization.

Leadership Perspectives

• Jerome Kapelus, CEO, Afiniti:
  “It’s an honor to lead Afiniti at such a pivotal moment. Thanks to Hassan’s leadership, we’re positioned for growth. I look forward to expanding our AI-driven solutions that bring tangible value to our customers.”

• David Flannery, Chairman of Afiniti’s Board of Directors:
  “Jerome is an operationally focused leader with a strong ability to drive transformation and innovation. He’s the right person to guide Afiniti through its next growth phase.”

With Kapelus at the helm, Afiniti is poised to accelerate AI innovation, expand its market reach, and continue its leadership in AI-powered customer experience solutions.