321 Web Marketing, a results-driven digital marketing agency, proudly announces the appointment of Jon-Mikel Bailey as its new Director of Customer Success. With over 25 years of experience managing marketing teams and driving growth, Bailey brings deep expertise in guiding campaigns to measurable results and cultivating long-term client relationships.

In his new leadership role, Bailey will oversee the agency’s efforts to deliver an exceptional customer experience, ensuring alignment between 321 Web Marketing’s services and clients’ strategic goals. His key focus areas include enhancing service delivery, optimizing client success outcomes, and strengthening the agency’s commitment to brand-first, customer-centric marketing.

“We put customer success and ROI first, so we saw the need to have an executive leading this charge as our organization continues to grow. We searched long and hard for a senior executive with a large vision of winning and education in the digital community. Jon-Mikel Bailey fits the bill,” said Jonathan Gessert, CEO of 321 Web Marketing.

Bailey comes to 321 Web Marketing with an impressive background, having co-founded and led a successful web design and development agency. He is a recognized thought leader featured in top industry publications such as MarketingProfs, MarTech.org, SpinSucks, and Social Media Today. Bailey is also a sought-after speaker at national events, including the Digital Summit Series and MarketingProfs B2B Forum.

Beyond his professional pursuits, Bailey is actively engaged in his local community in Frederick, Maryland, serving on multiple nonprofit boards. Outside of marketing, he and his wife run a seasonal campground on their 30-acre farm, and he plays drums in the band Rod’s Garden Party.

Reflecting on his new role, Bailey shared:

“I don't say this lightly: 321 Web Marketing is truly innovating in the digital agency space through systems I haven't seen anywhere else. We are going to help a lot of people win.”