Unwrap, an AI-driven customer intelligence platform, has raised $12 million in Series A funding to help businesses gain deeper customer insights. The round was led by Scale Venture Partners, with participation from Atlassian Ventures, Cercano, ScOp VC, AI2 Incubator, and industry leaders. The funding will support sales expansion, product development, and company growth.

The Growing Demand for Automated Customer Intelligence

Customer understanding is a continuous challenge for businesses. Companies receive feedback from multiple channels—social media, surveys, phone calls, and forums—but aggregating and analyzing this data manually is inefficient.

Unwrap’s AI-powered platform automates this process by:

• Automatically tagging and prioritizing customer feedback without manual input.
• Identifying hidden insights ("zero-shot" insights) that businesses may not even be aware of.
• Routing critical insights to the right decision-makers for timely action.

Industry Leaders on the Power of Unwrap

Rory O’Driscoll, Partner, Scale Venture Partners
"Unwrap takes the manual effort out of customer feedback analysis. Their AI-powered approach identifies what truly matters, helping companies enhance their products and customer relationships."

Ryan Millner, Co-Founder & CEO, Unwrap
"If companies can better understand what customers love—or what’s driving them to competitors—they can build better products and grow faster. Our AI platform listens at scale, enabling businesses to engage every customer as if they were the only one."

Unwrap’s Vision for AI-Powered Customer Insights

Founded by Ryan Millner and Ashwin Singhania, former Amazon Alexa engineers, Unwrap is set to redefine how companies leverage customer intelligence. With this new funding, the company aims to unlock the full value of customer feedback, enabling businesses to make data-driven decisions faster than ever before.