Arctiq, a leading provider of IT solutions and managed services, has acquired Shadow-Soft, an Atlanta-based technology firm known for its expertise in observability, automation, and modern platform operations. The deal strengthens Arctiq’s engineering capabilities across North America, particularly for organizations adopting AI-driven applications and complex digital environments.

Shadow-Soft brings deep technical experience with Dynatrace, Red Hat, Kubernetes, containers, and cloud-native platforms. The company has built a reputation for engineering-led delivery, helping clients implement automation, DevOps practices, and platforms that enhance operational efficiency and reliability. Shadow-Soft’s team will join Arctiq’s broader engineering and services organization, continuing to serve existing customers while extending expertise across a global client base.

“Shadow-Soft adds exceptional technical depth to our team and strengthens our delivery capabilities globally,” said Paul Kerr, CEO of Arctiq. “As organizations adopt AI-driven applications and operate more complex digital environments, visibility and automation across infrastructure, applications, and security become essential. The expertise this team brings in observability and platform operations will help our customers run more resilient, intelligent environments at scale.”

Engineering Expertise Meets Global Scale

James Chinn, Founder & CEO of Shadow-Soft, noted that modern platforms generate enormous operational data, but many organizations struggle to translate it into actionable insights. “That is the challenge Shadow-Soft has been focused on solving through observability, automation, and deep platform engineering expertise around Kubernetes, containers, and cloud-native architectures,” Chinn said.

He added that joining Arctiq gives Shadow-Soft the opportunity to deliver its engineering capabilities to a larger customer base while providing clients access to a global services platform, expanded infrastructure and security capabilities, and innovation in AI-driven operations.

The acquisition reflects a broader trend in IT services: as enterprises increasingly rely on AI and cloud-native architectures, providers that can combine observability, automation, and platform engineering are positioned to help clients run more intelligent, resilient, and scalable environments.

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